Introduction
Welcome to the Bumi Festival! Protecting your privacy and personal data is a priority for us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, purchase tickets through our partner SpiceTicket, and participate in the festival.
By accessing our website or using our services, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
a. Information You Provide
- During Ticket Purchases: Full name, email address, phone number, payment details, and ticket preferences.
- Newsletter Signup: Email address.
- Volunteer or Vendor Registration: Name, contact details, and additional information relevant to your application.
- Accommodation Bookings: Preferences for lodging or camping.
b. Automatically Collected Information
When you visit our website or the SpiceTicket platform, we may collect:
- IP address
- Browser type
- Device information
- Browsing behavior on our website
c. Payment Information
Payments made for tickets and accommodations are processed securely via SpiceTicket. We do not store or manage your credit card details. For questions regarding payment security, please refer to SpiceTicket’s privacy policy.
2. How We Use Your Information
We collect your personal data for the following purposes:
- Ticketing and Event Management: To process ticket purchases, verify identities, and manage entry to the festival.
- Communications: To send booking confirmations, festival updates, and promotional content (with your consent).
- Accommodation Management: To coordinate lodging or camping preferences.
- Customer Support: To respond to inquiries or support requests.
- Marketing: To inform you about future festivals, offers, and events.
- Improvement of Services: To analyze website usage and enhance user experience.
3. Sharing Your Information
We do not sell your personal data to third parties. However, we may share your information with:
- Service Providers: Such as SpiceTicket for ticketing and payment processing.
- Festival Partners: For accommodation bookings and volunteer or vendor coordination.
- Law Enforcement: If required by law or to protect our legal rights.
4. Data Security
We implement robust security measures to protect your personal information from unauthorized access, disclosure, or alteration. This includes encrypted payment processing through SpiceTicket and secure data storage.
While we strive to ensure the highest level of security, no method of data transmission or storage is entirely secure. By using our services, you acknowledge this risk.
5. Your Rights
You have the right to:
Request deletion of your personal data, subject to legal or operational requirements.
Access the personal information we have about you.
Request corrections to your data.
Opt out of marketing communications by clicking “unsubscribe” in our emails.
6. Cookies
We use cookies to improve your browsing experience and analyze website traffic. By continuing to use our website, you consent to the use of cookies. You can manage your cookie preferences in your browser settings.
7. Third-Party Links
Our website may contain links to third-party platforms, including SpiceTicket for ticket purchases. We are not responsible for the privacy practices of external websites. Please review their policies before providing personal information.
8. Children’s Privacy
The Bumi Festival is family-friendly, and we take extra precautions for children’s privacy. Parents or guardians must provide consent for any personal data collected for Kids Pass ticket holders.
9. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website, and the updated policy will take effect immediately.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, contact us at:
Email: [email protected]
Phone: +1-647-394-7478